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Frequently Asked Questions

Cancun Airport Transfers - Frequently Asked Questions

What is the minimum time required to make my reservation?

For arrivals we need at least 2 hours before you land at the Cancun Airport.

If the reservation is for a departure, transfer or tour you must make your reservation with at least 24 hrs. This will allow us to program your pick up, confirm your flight information and authorize payment for your service.

What happens with pick up if my flight is delayed?

Shuttle Service is available from 8:00 am to 8:00 pm, if your flight arrives or departs before or after the hours of operation you will have to pay the difference for a private service. In addition, you must be at the airport at least 2 hours prior to your departure time, if we need to pick you before 8:00 am you will need to pay the difference for a private service.

If you have reserved a Private, VIP or Limo service, we will be monitoring the flights and we will know when you land in the Cancun Airport.

PLEASE BE CAREFUL at the Cancun Airport, there are many timeshare salespeople located in the corridor on your way out to meet us for your pick up. We encourage you NOT to stop and speak to them, walk through the corridor and meet our representatives outside; we are at the airport 24hrs a day. If for any reason you cannot locate our representative, please contact us by phone, email, or messenger, we will immediately send a representative to meet you. We NEVER ask anyone outside our company to take you to your hotel. If anybody at the airport offers to take you to your hotel on our behalf and does not have our uniform on or our logo on their sign and tries to charge you extra please refuse. We are not responsible for any other company or their actions.
Your transportation is fully paid upon your arrival, the only extra money you may need is a tip for your driver.

Do I have to print my Reservation?

It is recommended to print your confirmation so that when you land in Cancun you can show the reservation to our representative and the pick up process will be quicker.

If you do not print it DON’T WORRY, providing your last name and the reservation number we can check our reservations system and you can board the vehicle. You will sign the boarding pass before boarding the vehicle.

What if you can't contact me at the hotel for confirmation of the pick-up time back to the airport?

We will be outside your Hotel (in the main lobby) at the Time marked on your boarding pass. This is same boarding pass that you signed upon your pick up on the day of your arrival.

Remember, if you make any changes for the pick-up time or location that your original reservation states, you must let us know at least 12 hours prior to pick up. In doing this change, please confirm the name of who took the change and who is confirmed to provide the service.

We are not responsible if you miss your flight due to any change you have personally made, all changes made by the passenger is under their own risk.

Can I pay in cash?

To learn more about our payment options please click here


If you are looking for the best Cancun airport transfers supplier for your next vacations or business trip in the city or the Riviera Maya, you’re in the right place Book now one of our transportation services and take advantage of the best prices on internet. We are sure that you will be pleased with our service and attention.